Episode 23

23. Future of CX

The consumer experience has been described in many different ways in the past. But in general, it's all about the interaction between the brand and consumers across the world and cultures. It's the journey towards seeking a great experience with the brand in question.

In this episode, our host, global foresight leader Sandeep Das invites exotic science experts Zoe Chance, Melina Palmer, and Marian St. Laurent into the discussion. They will explore key terms and concepts that will drive the future of consumer experience. They will also give insight into the opportunities and risks for companies with consumer experience moving forward with advanced technological innovation.

Want to know more about how the consumer experience will evolve in the near future? Tune in to discover how brands and platforms can adapt to significant industrial changes. Learn how you can transform your approach and emerge at the top of the consumer experience battle.


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All views are those of the podcast hosts and guests only and do not necessarily reflect the views of their employer(s).

About the Podcast

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Future Imagined
From: Global Foresight Leaders

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About your host

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Joanna Lepore

Joanna Lepore is Global Associate Director at Mars Wrigley. She leads foresight for the North American market. An experienced CPG innovator, Joanna is an advocate for collaboration and curious (but critical) thinking.